FAQ

What kinds of products do you offer?

We specialize in thoughtful, heartfelt gifts that help you celebrate life’s special moments. Our collection includes Address Books, Adult Fiction Books, Albums, Animals with Books, Arts & Crafts, Baby essentials and toys, Bath & Body products, Candles, Candy & Chocolate, Cards, Clothing, Cookbooks, and many more items designed to create cherished memories.

Are your products suitable for gift-giving?

Absolutely! Every item in our collection is carefully curated with gift-giving in mind. Whether you’re celebrating a birthday, holiday, new baby, or just want to show someone you care, our products are designed to convey love and create meaningful connections.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and enjoy a faster checkout experience for future purchases.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Where do you ship to?

We ship globally to bring joy to doorsteps worldwide! However, due to logistical constraints, we are unable to deliver to select remote areas and parts of Asia. Please check individual product pages for specific availability in your region.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after shipment.
– Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 business days after shipment.
All orders are processed within 1-2 business days before shipment.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number that allows you to monitor your package’s journey right to the recipient’s doorstep.

What is your return policy?

We want you to be completely satisfied with your purchase. If your gift doesn’t quite meet expectations, we offer a hassle-free return policy within 15 days of delivery. Please contact our customer support team at [email protected] to initiate a return.

What if my item arrives damaged?

We take great care in packaging our products, especially delicate items like Keepsake Ornaments and Stuffed Animals. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged product, and we’ll gladly replace it or issue a refund.

How can I contact customer service?

Our caring customer support team is available via email at [email protected]. We’re here to help ensure every story we share ends with a smile.

Where are you located?

Hallmark Shop is based at 2 Sotelo Avenue, Piedmont, US 94611. While we don’t have a physical store open to the public, we welcome your questions and feedback through our customer service channel.